The Collective Trading Company – Refund & Return Policy

The Collective Trading Company provides customers with a clear and fair Return & Refund (RMA) process for all marketplace purchases. All refund or return requests must be submitted through the “Request Return / Refund” button found on the customer’s Order page.

Refund and return requests are accepted once an order reaches the Processing status and may be submitted at any time before or after pickup or delivery.

Event Pickup Orders

For orders marked Pickup at Event, items are available only during the next scheduled Collective event. Customers must bring their order number when picking up.

Refunds may be approved if:

• The vendor does not bring the item to the designated event

• The item is incorrect, damaged, or not as described

• The customer changes their mind before receiving the item

• The vendor cannot fulfill the order

If the customer does not attend the event, they may:

• Request alternate pickup arrangements, or

• Submit an RMA request for a refund

Customers will not be penalized for missing an event.

Sponsor Pickup Orders

For orders marked Pickup at Sponsor Location, items are available only after the customer receives the “Order Completed / Ready for Pickup” email.

Refunds may be approved if:

• The item is not present at the sponsor pickup location

• The item is incorrect, damaged, or not as described

• The customer changes their mind before receiving the item

• The vendor cannot fulfill the order

Customers may request a return and drop the item back at the next Collective event or at the same sponsor location, depending on the situation.

Delivery Orders (Ship to Me)

For items shipped directly to customers:

Refunds may be approved if:

• The item arrives damaged

• The item is incorrect or not as described

• The item is not delivered within a reasonable timeframe

• The vendor fails to ship the item

• The customer changes their mind before the vendor marks the item as shipped

For returns, customers may be required to ship the item back to the vendor or to a designated Collective return location, depending on the product type and vendor instructions.

Condition of Returns

Depending on the item and category, the following requirements may apply:

• Items should be returned in the same condition as received

• Sealed collectibles (TCGs, toys, etc.) must be unopened unless the issue occurred before customer receipt

• Items damaged after customer pickup or delivery may be ineligible

The Collective evaluates each request on a case-by-case basis.

Refund Decisions

All RMA requests are reviewed by The Collective Trading Company and the selling vendor.
The Collective reserves the right to approve or deny requests based on item condition, availability, and marketplace guidelines.

Refunds are issued using the original payment method when possible. Store credit may be offered in place of a refund in certain situations.

How to Request a Refund

Customers can request a refund or return by:

1. Going to My Account → Orders

2. Selecting the order

3. Clicking Request Return / Refund

A reason for the request is required, along with any helpful notes or photos.